Reference

How spotbett Handles Your Rights and Account Terms

These legal terms set out what you can expect from us and what we expect in return — covering account access, data handling, wallet use, and how disputes are managed.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet RulesJurisdiction NoticeContact Rights
spotbett How spotbett Handles Your Rights and Account Terms
LEGAL CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If you have a question about your rights, account data, or how a specific term applies to your wallet or account — reach us through one of these channels. We route legal and policy queries separately from general account support so they reach the right team faster.

Team online

Live Chat — Policy Queue

Open the chat widget from your account dashboard and select the 'Legal or Policy' category. This routes directly to our compliance team, not general support.

Email — Legal Requests

Send account data requests, policy questions, or formal dispute notices to our legal contact email. Include your registered account ID and the wallet type you used — DANA, OVO, or GoPay.

In-Account Dispute Form

For transaction disputes, use the form inside your account under Settings > Dispute a Transaction. Attach your e-wallet reference number so we can cross-check on our end.

DATA AND SECURITY

How We Protect Your Account and Policy Rights

Account security and data handling are not afterthoughts here. We apply these practices consistently across every account, whether you deposit via DANA, OVO, or GoPay, and whether you access from mobile or desktop.

Data Retention Schedule

We retain your account and transaction data for the period required under applicable law. After that window, inactive account data is deleted unless a dispute or legal hold applies.

Cookie and Tracking Policy

Functional cookies keep your session active. Analytical cookies help us understand lobby navigation. You can withdraw consent for non-essential cookies at any time through your browser or account settings.

Account Security Controls

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, lock your account immediately via Settings > Account Security, then contact us through the legal queue.

Requesting Data Changes

You can request a copy of your stored data or ask for corrections through the legal contact email. We aim to respond within the statutory window for your region under applicable data rules.

Legal Questions We Get Asked Most

These are the questions that come up regularly from accounts in Indonesia — covering access rights, data, wallet disputes, and how our policy applies to your specific situation.

Access to spotbett depends on local law and is available only in eligible regions where such activity is permitted. We do not override local legal restrictions; it is your responsibility to confirm eligibility in your area.

Yes. Send a data access request to our legal contact email with your account ID. We will confirm receipt and respond within the applicable statutory period for your region.

Use the Dispute a Transaction form in your account settings and include the e-wallet reference number. Do not initiate a chargeback through the wallet app first — doing so may suspend your account while we investigate.

We keep transaction and account records for the period required by applicable law in your region. Once that window closes and no legal hold is active, the data is deleted per our retention schedule.

Yes, within the limits local law allows. Email the legal team with your account ID and the specific correction or deletion you are requesting. We confirm all changes in writing.

We will notify you via your registered email with the reason for suspension. You can contest it by contacting us through the legal queue in live chat or by email — include your account ID and any relevant wallet transaction references.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.